Product Support & Services
Full-cycle technical support for product selection, system integration, maintenance, lifecycle management and documentation access.
Clear lifecycle policy for long-term product operation.
WThink provides standardized lifecycle support covering end-of-sale notification, service contract transition, software maintenance, hardware repair and spare parts support.
End-of-Sale Notice
WThink will issue a formal end-of-sale notice before a product is officially discontinued for sale, helping customers plan replacement and migration in advance.
Service Contract Transition
Within the first year after end-of-sale, customers may sign new service contracts or add uncovered service items. After that period, service renewal is generally supported.
Hardware Renewal Period
For hardware repair or replacement contracts signed before end-of-sale, customers may generally renew within three years after end-of-sale, subject to the declared service end date.
Software Maintenance
For business application software, WThink may provide up to two years of paid maintenance support after end-of-sale, including maintenance updates and agreed service content.
Paid Customer Support
- Software installation and usage consultation
- Remote troubleshooting and fault diagnosis
- On-site installation, debugging, replacement and software updates
- Other contracted service items agreed with customers
Repair & Spare Parts
Within five years after end-of-sale, WThink may provide repair and spare part replacement services according to the contract, including equivalent substitute parts when needed.
Key terms for product support planning.
These terms help customers understand product retirement, software maintenance, hardware support and service planning during the lifecycle transition.
Product Lifecycle Termination
The final operation process of a product lifecycle. After retirement, the product is no longer sold, manufactured, improved, repaired, maintained or supported.
End-of-Sale Date
The final date when WThink stops accepting new orders or expansion orders for a product. After this date, the product will no longer be sold.
Hardware
Physical products and physical components, including devices, modules, terminals, communication hardware and related field equipment.
Operating System Software
WThink operating system software running on WThink hardware products and supporting hardware-level system operation.
Business Application Software
WThink software that works with non-WThink operating system software to support business scenarios, management platforms or application workflows.
Software Maintenance Support
The period when WThink may release maintenance versions or bug fixes. After this period, software development, maintenance and testing are no longer provided.
Technical support for product selection, repair and documentation.
WThink helps customers with model selection, solution design, system integration, device repair, product documentation and project-level technical consultation.
Technical Consultation
Professional engineering support for product selection, solution design, integration debugging and deployment planning.
Phone: 028-61500165 Call SupportRepair Service
Factory repair service to help maintain original product performance, together with a structured product lifecycle management policy.
Email: sales@wthinktech.com Send EmailDocumentation Download
Product specifications, user manuals, firmware updates and technical documents are available through WThink support contact.
Datasheets / Manuals / Firmware Contact to GetNeed product documents, maintenance support or model selection advice?
Send your product model, application scenario, deployment environment and support requirement. WThink will help you confirm the appropriate technical path and support content.
Email: sales@wthinktech.com
Support: product selection, repair service, documentation and integration advice.
Contact Support